I emailed Commercial my email address as requested and despite me doing my best to mess up the process they have helped sort my online ticket account. Brilliant service from Verity!!!!!!
What worked for me was to login to my existing on line account (created this week) , go into user detail, select edit, change my registered email address to a different email address then logout. Next create a brand new account with the email address I sent to the commercial department.
Login and we have Success!
May be worth trying if like me your season ticket wasn’t linking.