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This is from the club's official site:

"Other Ticket Information

Under 12’s

Under 12 season tickets and individual tickets must be bought in store and proof of age is required when purchasing. ID being either a Passport or Birth Certificate.

Online tickets

Online tickets must be purchased three hours before kick off, after that time they will be unavailable."

I believe the fact that some fans were buying kids tickets for themselves as adults online meant the club changed their policy re instore purchases. Some people have made it more difficult for others to purchase tickets but the club haven't helped themselves with their antiquated system of no download of tickets to mobile phones or ability to print off a ticket.

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35 minutes ago, Double Blue said:

This is from the club's official site:

"Other Ticket Information

Under 12’s

Under 12 season tickets and individual tickets must be bought in store and proof of age is required when purchasing. ID being either a Passport or Birth Certificate.

Online tickets

Online tickets must be purchased three hours before kick off, after that time they will be unavailable."

I believe the fact that some fans were buying kids tickets for themselves as adults online meant the club changed their policy re instore purchases. Some people have made it more difficult for others to purchase tickets but the club haven't helped themselves with their antiquated system of no download of tickets to mobile phones or ability to print off a ticket.

Thanks for the reply mate 👍 

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